Contact us
How can we help?
Pick what you need below, most answers are a click away. Can't find it? The form at the bottom goes straight to our team.
Order Status
Edit or cancel orders
Contact us if you would like to cancel or modify your order. Please note that we may not be able to make changes once your order is being processed, and certain modification or cancellation fees may apply.
Shipping & Delivery
Rates, timelines and tracking
PlayCubes: Standard tracked delivery in 1–5 business days via FedEx (U.S.) or FedEx, Canada Post, and UPS (Canada).
PlayCards only: Choose tracked or untracked shipping at checkout. Untracked orders ship via USPS (U.S.) or Canada Post (Canada).
Wondering when your order will arrive? Click the little truck icon at the bottom right of this page for a more accurate delivery estimate.
Refunds & Exchanges
Return or exchange an item
Changed your mind? Enjoy our 90-day return policy.
Something not working? Our products are covered by a 1-year warranty.
Onboarding
Setup help and how-to videos
New to Tokidos? We've got you! Check out the onboarding videos below, and our Customer Support team is available Monday to Friday, 9:00 AM–6:00 PM.
Subscriptions
Pause, cancel or change your plan
Got a subscription? To pause, cancel or change your plan, just contact us using the form below and select “Subscriptions.” Our team will take care of it for you!
Troubleshooting
Having trouble with your PlayCubes?
If something isn't working as expected, check our troubleshooting page below for a quick solution.
Still having trouble? No worries! Use the form below, select “Troubleshooting a problem,” and send us a video along with your original order number. Our team will be happy to help!
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