Welcome to the Tokidos Tech Center

Your PlayCubes are talking. Here’s how to understand them.

Find what each screen means, spot problems faster, and follow simple steps to fix them on your own.

This page is your visual guide to understanding what your PlayCubes are telling you. Every light, symbol, and animation has a meaning. Start by learning the normal screens, then explore error signals, troubleshooting guides, and quick answers.

1 - Normal screens / Visual glossary

These screens are expected. They show that your PlayCubes are working, connecting, charging, or getting ready to play.
If you see your set is glowing blue and yellow...

This means that your PlayCubes ready to receive a PlayCard and play

If you see your set is glowing white with a cloud...

This means that your PlayCubes ready for downloads or updates (Only occurs when PlayCubes are in their plugged-in CarryBox)

2 - Quick Check Up

Before you troubleshoot, check this first

  • Use a 2A power adapter or higher for stable power (Not Fast Charger!)
  • Keep your PlayCubes within 10 meters (30 feet) of your Wi-Fi router
  • Keep all cubes ON and inside the plugged CarryBox during downloads and updates (Check if you hear the click once you plug them on)
  • Quick tip: If a cube gets stuck, press the reset button on the bottom once to restart it.
3 - Troubleshooting Guide
Browse our help guides to find answers to your questions

PlayCubes Wi-Fi issue

Your PlayCubes are ready to connect, but Wi-Fi hasn’t been set up yet.

How to fix

Frozen Wave

Wi-Fi is connected, but your PlayCubes can’t reach the cloud. The connection is stuck.

How to fix

Unpaired Cubes

Red circles and “I’m not paired” mean one or more cubes lost connection and need to be paired again.

How to fix

Sad purple face + cloud icon

Your PlayCubes couldn’t join the Wi-Fi network. This usually means the password was incorrect.

How to fix

Random Colored Dots

Your PlayCubes may have a display or memory glitch and need a reset.

How to fix

PlayCube Not charging

Your PlayCubes are plugged in but not charging properly.

How to fix

The app is not finding my playcubes

The app is not finding my playcubes

Open guide

Factory Reset and Reset

How to perform a reset on your set and when to use a factory reset

How to do

Downloads or Updates Failing

Games or updates don’t complete properly

How to fix
No matching guides found.
4 - Common Questions

Learn more about your PlayCubes with common questions

I can’t log into the app. What can I do?

Try deleting the app and installing it again. If the problem continues, contact support and we’ll help you.

Why are my games or updates not downloading?

If downloads or updates don’t complete, check these basics first:

• Make sure your PlayCubes are connected to Wi-Fi

• Keep them plugged into the CarryBox

• Use a 2A adapter or higher

• Stay close to your router for a stable connection

You can also try restarting your router and downloading again.

If the issue continues, try connecting your PlayCubes to a personal hotspot and repeat the download.

How do I turn off my PlayCubes?

There is no off switch. Your PlayCubes go to sleep automatically after a few minutes of inactivity.

You can also long-press the back button when there is no PlayCard inserted.

Can I change the volume of my PlayCubes?

Yes. Use the plus and minus buttons under the MouthCube.

The plus button increases the volume and the minus button lowers it. The volume setting applies to all PlayCubes.

How do I delete a game I downloaded?

Open the Tokidos app, go to the PlayRoom, select your PlayCube, choose the game, and tap “Uninstall Game.” Follow the on-screen instructions to remove it.

How do I know if my PlayCubes are updated?

Open the app and go to the PlayRoom. Select your PlayCube and check the version shown in the corner. If an update is available, you’ll see the option to install it.

My game is glitchy. What should I do?

Glitches are often caused by an outdated version. Check if an update is available in the app.

If everything is already updated, try deleting the game and downloading it again.

Where can I share feedback about the product?

You can share your feedback through our website. We’re always improving and your input helps us make PlayCubes better.

My PlayCube’s LED lights aren’t working. Can I fix it myself?

If your PlayCubes are still under warranty, please contact us first so we can help with a replacement.

If they are out of warranty, this is typically a hardware issue and may require soldering. We do not recommend DIY repairs unless you are experienced.

If you are comfortable with soldering or had used cellphone shop, you can follow this guide.

Still need help?

Send us an email to Hello@tokidos.com with your question and we will be more than happy to help!