Support & FAQs
What offers do you have available?
We currently have two offers available:
You can purchase PlayCubes here , and we’ll include one free PlayCard as a gift.
You can get more PlayCards in our collection or through our PlayCard subscription for a lower price.
How many languages are available for the PlayCards? Is it possible to switch between different languages?
Currently we have Playcards in English and Playcards in French, but we expect to offer more languages in the near future. Stay tuned!
Each PlayCard contains one language. To play the same game in English and French, you’ll need to have the French and English PlayCard. You will be able to find all the PlayCards in English here and all the PlayCards in French here.
We designed the experience this way to minimize confusion. Since most children will primarily play in one language, we believe it would create unnecessary friction if they had to select the game’s language each time they wanted to play.
What can I expect regarding the quality of the PlayCubes?
Tokidos PlayCubes are designed to be robust and withstand rough play. We collaborate with highly qualified factories that prioritize quality and have extensive experience in creating durable children's products.
I want to buy more PlayCards. How does the subscription work?
The subscription will ship you 1 PlayCard every month and offers the PlayCards at the lowest cost!
What are the benefits of the Subscription Plan?
Typically, each PlayCard is priced at $19.99. With the subscription, you can save up to 40% on PlayCards! You will receive one PlayCard every month, and each month comes with a fun surprise from Tokidos.
Which areas do you deliver to?
Currently, we can deliver to Canada and the USA, but we expect to expand to more locations in 2025. Stay tuned! If there are specific places where you’d like the PlayCubes to be delivered, please reach out to us at hello@tokidos.com.
How can I tell if the price I checked is in USD or CAD?
The type of the currency depends on the type of the region you might choose. You will be able to see the choice of your region on the right of the menu bar (on the bottom of the menu bar if you're browsing using mobile devices.) It will show the region you're currently in, it's either United States | USD$ or Canada | CAD$ .
You should also be able to see the currency type next to each price we have on our website, it should either show CAD or USD
Where is the warehouse located?
Our warehouse is located in Windsor Ontario and we ship to all of North America form that location.
What is the return or exchange policy?
- The PlayCubes include a 90-day happiness guarantee. If you're not completely satisfied with your purchase or encounter any technical issues, you can return the entire product within 90 days of receipt for a full refund of the product.
- The guarantee applies to the full purchase, so all items must be returned together.
- Partial returns (e.g., individual games) are not accepted.
- We will charge you the shipping fees to generate the prepaid return label.
Are there any items that cannot be returned?
Please be aware that single PlayCards are non-refundable unless they are found to have a technical issue. If you encounter any problems with the functionality of the PlayCards, please reach out to us for assistance at hello@tokidos.com.
How do I initiate a return?
Contact us via email at hello@tokidos.com or chat with us.
Where should I contact if I can't find the answer here?
Please send us an email at hello@tokidos.com, or start chatting with us in our live chat and we will reply to you as soon as possible.