Returns & Exchanges

The Return Policy

  • We offer a 100-day return policy starting from the date of receipt.
  • Customers will not be able to return the PlayCards only, regardless of whether they are opened or not.

Defective Items:
To return a defective item for a refund, please email us at hello@tokidos.com.

Non-Defective Items:
We will be able to generate a return QR code for USA orders through Stamp.com or for Canadian orders via Canada Post. Please email hello@tokidos.com to request the return QR code and specify the reason for the return.

Please note that shipping costs will not be refunded. However, you will receive a full refund for the product (PlayCubes + PlayCards).

For orders that received free shipping, the standard shipping cost will be deducted from your refund:

  • $9.50 for Canadian orders
  • $8.00 for USA orders

Additionally, if you have placed other orders containing only PlayCards, we kindly ask that you ensure all PlayCards are included in the return box in order to receive a full refund for them. Please note that we are unable to accept returns for PlayCards alone.

Once the return QR code has been generated, we kindly request that you return the items within 30 days. Please be aware that we will not be able to generate a new return QR code if the previous one has expired.

Replacement and exchange

  • Please be aware that PlayCards are not eligible for replacement or exchange.
  • Each product will come with a 1 year warranty.

For the replacement of defective PlayCubes, please send details of the issue along with a video demonstrating the problem to hello@tokidos.com. Please note that troubleshooting steps will be required before we can issue a replacement. If you prefer not to attempt the troubleshooting steps, we will not be able to proceed with the replacement.

We will send you a prepaid return QR code for returning the defective set of PlayCubes. Please keep the PlayCards, as the replacement order will not include them.

For Canadian orders, the return code will be sent to you by Canada Post. For American orders, the return QR code will be sent via Stamp.com.

Please return the defective cubes within 20 days of receiving the new cubes.

Missing package or damaged package

Please report any issues with missing or damaged packages within 3 days of receiving the original shipment. After this deadline, we will not accept any claims.

  • For missing packages, we may be able to issue a replacement depending on the situation. Assistance in submitting a ticket to the carrier may be required.
  • For damaged packages, please send us a photo or video showing the damaged products itself. Please note that we will only issue a replacement based on the extent of the damage to the products. We will not be responsible for damage to the package.