Random Colored Dots - How to fix

 If your PlayCube screen shows random colored dots, scrambled visuals, or frozen graphics, it usually means there was a temporary error.  This error is typically a display or memory glitch.

What you see

  • Random colored dots
  • Scrambled visuals
  • Screen looks frozen
  • Screen looks garbled
  • Screen looks corrupted


Meaning

The cube likely had a small system glitch, like many electronics.

This can happen if:

  • A game crashed
  • A download was interrupted
  • A system process frozen

 

Before you start

Make sure:

  • The cube has battery
  • The CarryBox is plugged in

 

Step-by-step fix

 

Solution 1: Normal reset (most common fix)

  1. Press the small reset button on the bottom using a pen tip

  2. Wait for the cube to reboot

  3. Let it fully restart

This solves most visual glitches.

 

Solution 2: Update your PlayCubes

Glitches can happen if the software is outdated.

  1. Open the Tokidos Parental App

  2. Go to PlayRoom

  3. Select your PlayCube set

  4. Check if you see an “Update” button

  5. If yes, tap it and follow instructions

 

Solution 3: Reinstall the game (if the issue happens inside one game)

  1. Open the app

  2. Go to PlayRoom

  3. Select the PlayCube

  4. Select the game

  5. Tap “Uninstall game”

  6. Wait for the uninstall process and confirmation

  7. Locate the card and reinsert in the mouth cube
  8. Allow game to download again

Note- issues may occur with a particular game, a bug may have been discovered with that particular game.  If it continues with this game only, send an email to our support with a photo/video of the error animation and we'll be more than happy to help you!

 

Solution 4: If it still fails: consider a Factory Reset

⚠️ Factory Reset will erase games/progress/files.

Use this if:

  • You’re also seeing other strange symptoms (glitches, corrupted visuals, persistent odd behaviour)
  • Normal resets don’t help

Follow the Factory Reset guide instructions here.

 

 

Still need help?

If it continues, send an email to our support with a photo/video of the error animation and we'll be more than happy to help you!

Tokidos Support 💜

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