Random Colored Dots - How to fix
If your PlayCube screen shows random colored dots, scrambled visuals, or frozen graphics, it usually means there was a temporary error. This error is typically a display or memory glitch.
What you see
- Random colored dots
- Scrambled visuals
- Screen looks frozen
- Screen looks garbled
- Screen looks corrupted
Meaning
The cube likely had a small system glitch, like many electronics.
This can happen if:
- A game crashed
- A download was interrupted
- A system process frozen
Before you start
Make sure:
- The cube has battery
- The CarryBox is plugged in
Step-by-step fix
Solution 1: Normal reset (most common fix)
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Press the small reset button on the bottom using a pen tip
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Wait for the cube to reboot
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Let it fully restart
This solves most visual glitches.
Solution 2: Update your PlayCubes
Glitches can happen if the software is outdated.
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Open the Tokidos Parental App
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Go to PlayRoom
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Select your PlayCube set
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Check if you see an “Update” button
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If yes, tap it and follow instructions
Solution 3: Reinstall the game (if the issue happens inside one game)
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Open the app
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Go to PlayRoom
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Select the PlayCube
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Select the game
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Tap “Uninstall game”
- Wait for the uninstall process and confirmation
- Locate the card and reinsert in the mouth cube
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Allow game to download again
Note- issues may occur with a particular game, a bug may have been discovered with that particular game. If it continues with this game only, send an email to our support with a photo/video of the error animation and we'll be more than happy to help you!
Solution 4: If it still fails: consider a Factory Reset
⚠️ Factory Reset will erase games/progress/files.
Use this if:
- You’re also seeing other strange symptoms (glitches, corrupted visuals, persistent odd behaviour)
- Normal resets don’t help
Follow the Factory Reset guide instructions here.
Still need help?
If it continues, send an email to our support with a photo/video of the error animation and we'll be more than happy to help you!
Tokidos Support 💜