Cube is Dark (No Light) - How to fix

If one of your PlayCubes has no light at all, it usually means that cube is asleep, out of battery, or not powered on, so it can’t connect to the other cubes.

What you see

• One cube is completely dark
• No lights, no animations
• The other cubes may be working normally

 

Meaning

That cube is not active right now.

This can happen if:

• The battery is discharged
• The cube went to sleep after being inactive
• The cube didn’t turn on correctly

Good news: this is usually very easy to fix.

 

 

Before you start

Please check these quick things first:

• Place all cubes close together
• Plug the CarryBox into power
• Wait a minute to allow charging to start

 

Step-by-step fix

 

Solution 1: Try turning the cube ON

1. Pick up the unlit cube
2. Press and hold the back button (the button opposite the face) for about 5 seconds
3. Watch for lights or animation to appear

If the cube turns on, place it back with the others.

 

Solution 2: Let it charge

If nothing happens:

1. Place the cube inside the CarryBox
2. Make sure the CarryBox is plugged into power
3. Charge your cubes, it takes average around 3 hours to restore power
4. Try pressing the center button again

Tip: If the battery was very low, it may take a few hours before the cube shows any light.

 

Solution 3: Do a normal reset

If the cube still remains inactive:

1. Press the small reset button on the bottom using a pen tip
2. Wait for the cube to reboot
3. Watch for lights or sound

Still no light after charging + reset?

Try:

1. A different power adapter
2. A different outlet
3. Making sure the cube is seated correctly in the CarryBox (you have to heat the "click" sound)

 

Solution 4: Consider a Factory Reset

⚠️ Factory Reset will erase games/progress/files.

Use this if:

• You’re also seeing other strange symptoms (glitches, corrupted visuals, persistent odd behavior)
• Normal resets don’t help

Follow the Factory Reset guide instructions here.

 

 

Still need help?

If it continues, send an email to our support with a photo/video of the error animation and we'll be more than happy to help you!

Tokidos Support 💜