Unpaired Cubes - How to fix

When you see a red ring and the message ‘I’m not paired’, it means one or more cubes got disconnected from your set. Follow the steps below to pair them again.

Before you start 

The first thing you should try is the automatic re-pairing process:

  1. Place the Mouth Cube (Master Cube) in the center of the table.
  2. Place the other cubes (Sub-cubes) around it, one on each side.
  3. Check if the cubes display a white circle and say "Now I'm paired".
  4. If this doesn't work, proceed to the step-by-step instructions below.


Step-by-step deep reset 

If the simple placement doesn't work, you will need to manually reset the connection on each cube:

1. Individual Reset (Repeat for each cube showing the red ring):

  1. Long press the back button of the cube (the face represents the front of the cube)
  2. While holding it, use a pen to press the Reset button on the bottom.

  3. Once a white diamond appears on the front screen, release the buttons.
  4. Press the left button on the front of the cube 16 times or until an "check mark" appears on the face of the cube. 
  5. Press the Reset button on the back once more; the cube should return to the red circle.

2. Group Pairing:

  1. Place the Mouth Cube in the center and the other cubes around it. One in front, one behind, one to the left and one to the right.
  2. Wait until you see pink and white lights flashing on all cubes.
  3. Press the top of the Mouth Cube once.
  4. You will see numbers appearing on each of the cubes.

3. Finalization

  1. Turn each cube over and press the Reset button one last time.
  2. Your cubes are now repaired as a group!

Troubleshooting quick fixes

Lights are not flashing pink?

Ensure every sub-cube has been "cleared" (the step with the "check mark") before attempting the group pairing.

 

Still seeing the red ring?

  1. Still seeing the red ring? Restart the cubes and try again.
  2. If one cube won’t pair, charge it for 1 hour and retry.

 

Still need help?

If it continues, send an email to our support with a photo/video of the error animation and we'll be more than happy to help you!

Tokidos Support 💜

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