PlayCubes Wi-Fi issue - How to Connect

PlayCubes Wi-Fi issue 

When you see a symbol that looks like Wi-Fi arcs (and/or the cube says “Waiting for app to connect”), your PlayCube is ready to connect — but it can’t find a saved network in range.

 

What you see: 

• A Wi-Fi arcs symbol (Wi-Fi-looking animation)
• Sometimes the message: “Waiting for app to connect”
• MouthCube may also say: “Wi-Fi is not connected.”

Meaning: 

Your PlayCubes are ready to connect, but they don’t have an active Wi-Fi network available right now.

This can happen if:

• Router is off
• Wi-Fi password was changed
• You moved to a new network
• Cubes are too far from the router

 

Before you start

• Move cubes closer to the router
• Make sure your phone is on the correct Wi-Fi
• Turn Bluetooth ON on your phone
• Confirm MouthCube shows Wi-Fi animation

The app can only detect cubes in this state.

Step-by-step: Re-send Wi-Fi credentials

1) Download the Tokidos Parental App

• Search “Tokidos” on the App Store or Google Play.
• Install and open the app.

2) Create / log into your account via:

• Email + password, or
• Quick connect (Gmail / Facebook)

3) Start the connection flow

• In the app, tap “Connect PlayCubes”
• Review the checklist and confirm your cubes are ready.

4) Confirm your PlayCubes are in the right mode

• Turn on each cube by pressing the back button (opposite the face) for 5 seconds.
• Make sure your MouthCube shows the Wi-Fi animation and says “Wi-Fi is not connected.”

5) Connect to Wi-Fi in the app

• Tap “Connect PlayCubes”
  
• If the cubes are detected, you’ll see “PlayCubes detected” → tap Next
• Select your Wi-Fi network and enter the password
  
  

Important

• Wi-Fi connection may take 30–60 seconds
• Once complete, tap “Ready to Play!”
  
• The MouthCube should say “Wi-Fi is connected!” and show a colorful animation

 

Troubleshooting quick fixes

 

Still seeing Wi-Fi arcs / “Waiting for app to connect”?

• Get closer to the router and try again.
  
• Double-check you selected the right network and typed the correct password.
• Restart your router (unplug for ~20 seconds, plug back in), then retry.

App can’t detect the cubes

• Make sure the MouthCube is in “Looking for Wi-Fi” / “Wi-Fi is not connected” status.
• Ensure Bluetooth is enabled on your phone.

“Wi-Fi is not connected” keeps coming back

• Check charging: use a 2A+ adapter and avoid Fast Charger adapters.
• Charge for a bit, then try the Wi-Fi connection steps again.
  
  

 

 

Still need help?

If it continues, send an email to our support with a photo/video of the error animation and we'll be more than happy to help you!

Tokidos Support 💜