Downloads or Updates Keep Failing
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If games won’t download or updates cannot complete downloading, the most common cause is weak network signal or connection interruption.
What you see
- Red dots on your cube
- Downloads stop halfway
- Updates fail repeatedly
- Games don’t install
Meaning
The cubes are connected, but the connection is not stable enough to complete the process.
Common causes:
- Weak Wi-Fi signal
- Network interruptions
- Router restrictions
Before you start
Make sure:
- Cubes are close to the router
- CarryBox is plugged in
- Internet is working normally (you can search "speed tests" to see this)
Step-by-step fix
Solution 1: Rebooting
1. Restart your router
- Unplug the router
- Wait 20 seconds
- Plug it back in
- Wait for internet to return
- Try downloading again
2. Try downloading near the router
Move the cubes to the same room as the router and retry.
Solution 2: Try a phone hotspot
- Turn on hotspot
- Connect cubes to it
- Try downloading again
If this works, your home network is likely the cause.
Solution 3: System update
- Open the Tokidos app
- Go to PlayRoom
- Select your cube
- Tap “Updates”
- Follow instructions
Solution 4: If it still fails: consider a Factory Reset
⚠️ Factory Reset will erase games/progress/files.
Use this if:
- You’re also seeing other strange symptoms (glitches, corrupted visuals, persistent odd behavior)
- Normal resets don’t help
Follow the Factory Reset guide instructions here.
Still need help?
If it continues, send an email to our support with a photo/video of the error animation and we'll be more than happy to help you!
Tokidos Support 💜