Please note that the app can only detect the PlayCubes when the status is 'Looking for WiFi.' You can refer to the status images above.

Ensure you're using the 2A adapter and not an Apple adapter to provide enough power.

If your PlayCubes are not in 'Looking for WIFI' status:

please try performing a factory reset on the cubes to erase any WiFi information stored on your PlayCubes.

For the factory reset process:

• If your cubes have not received a firmware update, refer to this video.
• If your cubes have already been updated, refer to this video.

after the factory reset the cubes, the playcubes should be in 'Looking for WIFI' status and please try connect to app again at that time.

If your PlayCubes are in 'Looking for WIFI' status but still have trouble connecting to wifi:

Please note that if your PlayCubes have previously connected to your app, you will need to reconnect to WiFi by going to ‘Settings’ in the app, selecting the PlayCube, clicking ‘Connect to a new WiFi,’ and following the on-screen instructions.

If any of your PlayCubes are behaving oddly (e.g., missing sound), try performing a factory reset and reconnecting to WiFi.

There are two possible solutions for this:

Solution 1:

Please try the following steps:

1. Perform a factory reset on the PlayCubes.
2. Restart your router.
3. Try connecting again.

We recommend setting up your PlayCubes near the WiFi router to minimize interference from other networks.

To perform a factory reset on your PlayCubes:

• If your cubes have not received a firmware update, refer to this video.
• If your cubes have already been updated, refer to this video.

To reconnect your PlayCubes to the app:

• Go to ‘Settings’ in the app, select your PlayCube, click ‘Connect to a new WiFi,’ and follow the on-screen instructions.

If the MouthCube is still stuck on the waving line when connecting to your home WiFi after following all the steps above.

Solution 2:

Please try the following steps:

1. Perform a factory reset on the PlayCubes.
2. connect your PlayCubes to your personal hotspot.

To perform a factory reset on your PlayCubes:

• If your cubes have not received a firmware update, refer to this video.
• If your cubes have already been updated, refer to this video.

To connect your PlayCubes to your personal hotspot:

• Go to ‘Settings’ in the app, select your PlayCube, click ‘Connect to a new WiFi,’ and follow the on-screen instructions.
• Please select your personal hotspot from the WiFi list when connecting.

If your MouthCube is stuck on the waving line, please refer to the troubleshooting steps above.

Otherwise, we can perform a manual updates on the PlayCubes.

Before we start a manual updates, please check the following:

1. PlayCube Status: Ensure that your PlayCubes are in the "Connected to the cloud" status before performing the manual update (see the pictures above).
2. Power Supply: Make sure your PlayCubes are connected to power and that you're using an adapter that provides more than 2 Amps to ensure sufficient power.

If all the requirements are met, please perform a manual update by following these steps:

1. Open your app.
2. Go to the PlayRoom.
3. Select your PlayCube.
4. Tap the "Updates" button in the top right corner.
5. Choose "Updates" and follow the on-screen instructions.

Before we start troubleshooting, please check the following:

1. PlayCube status: Ensure that your PlayCubes are in the 'Connected to the cloud' status before performing the manual update.
2. Power Supply: Make sure your PlayCubes are connected to power and that you're using an adapter that provides more than 2 Amps to ensure sufficient power.

If both requirements are met but the manual update still fails:

1. Restart the Router: Try restarting your router, move the PlayCubes closer to it, and attempt the manual update again.
2. Connect the PlayCubes to hotspot: If that doesn't work, perform a factory reset on the cubes, then connect the PlayCubes to your personal hotspot to complete the update.

For the Factory Reset Process:

• If your cubes have not received a firmware update, refer to this video.
• If your cubes have already been updated, refer to this video.

To connect your PlayCubes to your personal hotspot:

• Go to ‘Settings’ in the app, select your PlayCube, click ‘Connect to a new WiFi,’ and follow the on-screen instructions.
• Please select your personal hotspot from the WiFi list when connecting.

The glitches in the games are usually caused by an outdated version.

Please check the version of your PlayCubes first. You can do this by opening your app, going to the PlayRoom, and clicking on the PlayCube. Check if you see the "Update" button in the top right corner.

If you see it, click on it and follow the on-screen instructions.

If you don’t see the update button, your PlayCube is up to date. However, if the issue persists, please try deleting the games and redownloading them. To delete a game, click on it and select "Uninstall the game."

If neither of these methods works, please reach out to us at hello@tokidos.com.

If all your PlayCubes are on the latest version, we will be able to unpair them all and pair them again.

Please refer to this video: https://www.youtube.com/watch?v=eoYLtI7rpF8.

Please try deleting the app and redownloading it.

If that doesn’t work, please contact us, as we may need information related to your phone.