Troubleshooting
Troubleshooting
Downloads or Updates Keep Failing
If games won’t download or updates cannot complete downloading, the most common cause is weak network signal or connection interruption. What you see Red dots on your cube Downloads...
Downloads or Updates Keep Failing
If games won’t download or updates cannot complete downloading, the most common cause is weak network signal or connection interruption. What you see Red dots on your cube Downloads...
The app cannot find my playcubes
If the Tokidos app can’t detect your PlayCubes, it usually means they are not in the correct connection state. What you see App says it can’t find cubes Connection step...
The app cannot find my playcubes
If the Tokidos app can’t detect your PlayCubes, it usually means they are not in the correct connection state. What you see App says it can’t find cubes Connection step...
Random Colored Dots - How to fix
If your PlayCube screen shows random colored dots, scrambled visuals, or frozen graphics, it usually means there was a temporary error. This error is typically a display or memory glitch....
Random Colored Dots - How to fix
If your PlayCube screen shows random colored dots, scrambled visuals, or frozen graphics, it usually means there was a temporary error. This error is typically a display or memory glitch....
Frozen Wave - How to fix
Wave Line Stuck Forever (Can’t reach Tokidos cloud) If your PlayCube shows the wavy line (sine wave) animation and it never changes, it usually means your PlayCubes connected to Wi-Fi...
Frozen Wave - How to fix
Wave Line Stuck Forever (Can’t reach Tokidos cloud) If your PlayCube shows the wavy line (sine wave) animation and it never changes, it usually means your PlayCubes connected to Wi-Fi...
Wi-Fi credentials failed - Purple Sad Face
Wi-Fi credentials failed If you see a cloud icon with a purple sad face, it means the PlayCube couldn’t save or apply the Wi-Fi credentials you entered into the app....
Wi-Fi credentials failed - Purple Sad Face
Wi-Fi credentials failed If you see a cloud icon with a purple sad face, it means the PlayCube couldn’t save or apply the Wi-Fi credentials you entered into the app....